What is the Veterans Choice Program?
For Veterans who have faced unacceptable waiting times for needed medical care, or for whom a regular VA medical facility is inaccessible, the Veteran Choice Program (VCP) will make it possible for you to receive the needed care from a non-VA health care provider in your community.
The Veterans Choice Card (Choice Card) has been distributed to all Veterans enrolled for care at VA. Veterans will receive a letter in the mail along with the Choice Card and information about eligibility. The cards were mailed first to those VA believes are in immediate need and meet the eligibility requirements. If you have recently moved or your primary residence has changed, complete VA Form 10-10EZR to update your information and contact your enrollment coordinator at your nearest VA medical facility.
The Choice Card will enhance other treatment options already available at VA and is designed to improve wait times and access. It does not impact existing VA health care or any other VA benefit – it just offers other options for care when VA cannot meet Veterans’ health care needs.
Accessing Program Benefits
When you call 1-866-606-8198 to authorize your Choice Card for services, a Health Net Federal Services representative will verify your eligibility and confirm if you qualify to receive benefits. Please be ready to provide your name, address, the ID number on your Choice Card, and reasons you believe the eligibility criteria apply to you. The representative will help you find available physicians, make appointments, explain other insurance requirements, and ensure medical records are coordinated.